He’s the LMS Administrator for Big Co.
Big Co. is a 2,000 person company with several regional offices. They use a LMS to train their employees. Frank has a team of two graphic designers and one instructional designer. The team always has a stack of courses they are working on.
Frank is a hands-on guy. He treats the departments he serves as clients, and routinely visits them to ensure that his team is building relevant, high quality content. It takes Frank’s team about 80 hours to design and develop one hour of eLearning, with more than half of that time being various forms of graphic design.
His clients, the department heads, love the training they produce - it’s very interactive, and beautifully designed. But there is a hidden problem. Even though learners are completing the final quizzes and scoring an average of 87%, a training audit has discovered that knowledge transfer is actually quite low — 35% after 3 weeks.
They have a retention problem.
Frank uses Otto to create a retention series for his most valuable departmental training modules.
When learners complete the long-form module, they are automatically enrolled into the long-term retention module which engages the learners twice a day to complete a series of personalized learning activities to drive home retention.
After OttoLearn was introduced, when Frank did a 3 week transfer test, he was impressed to find 90% retention—actually higher than the initial quiz scores!
Plus, he sees that his learners actually complete several Mini Moments each day — for the first time ever, Frank’s learners are choosing to voluntarily increase their knowledge and mastery!
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