Multi-location Retail Playbook

This is an example of how OttoLearn® can transform training within a multi-location retail setting. Want Otto to transform your training? Sign up today.
Academic
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Contact Center
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Certification Prep
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Franchisor
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Corporate
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Manufacturer
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Multi-location Retail
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Professional Sales
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Rachel

Meet Rachel.

She’s the HR Director for Big Specialty Foods Co.

BSFC has 150 locations, mostly over the Northeast. As a specialty grocer, they are in a fiercely competitive industry.

While their margins are a bit higher than major grocery stores - thanks to their unique products and lines - they obsess about providing a better customer experience since a customer must make a “special trip” to shop with them.

7 times a year, BSFC runs seasonal promotions. Customer service audits have uncovered that their store employees often don't know all the detail about the promotions and seasonal products.

Rachel turns to Otto.

Rachel's team builds 7 Otto modules, one for each of their seasonal campaigns. She designs their mastery profiles to automatically increase their front-line staff's knowledge about key seasonal promotions 30 days in advance.

For instance, they have BBQ meats from April to September, and appetizers in October. With Otto she never has to worry about course enrollments, since Otto will automatically work to increase her employees' knowledge over time through the personalized daily drip learning.

Engaging, Agile, Microlearning.

Adaptive microlearning available for everyone.

Otto is perfect for Multi-location Retail Training
  • Any time content is updated by head office, it will automatically drip out to the learners
  • Employees have an expectation of continuous training from the very start, which means they are more likely to continue engaging with personalized training over time
  • Allows the scheduling of training related to fixed milestones like seasonal trends to be fully automated
Additional Benefits
  • Perfect for front-line staff training. Every shift each employee completes 2 minutes of adaptive training
  • Great vehicle for head office to rollout training for periodic promotions, etc
  • Superb way to reinforce compliance and health and safety topics
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OttoLearn can transform your multi-location retail training.
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