Digital Job Aids Supercharge Your Performance Support Strategy

Job aids are handy and helpful. But they also seem to multiply rapidly, potentially creating a worse problem than they’re trying to solve. Using digital job aids as performance support can help.

Job aids help employees do their jobs better

A job aid is a form of performance support. It answers a question, maps out a process, or explains how to do something, whether it’s adding paper to the printer, arming the security system, or accessing your company’s VPN. Many job aids are printed or handwritten notes, flow charts, infographics, or checklists. 

And therein lies the problem: A job aid, short and to-the-point, is supposed to enable employees to do an end run around manuals or comprehensive online training that has them flipping pages or scrolling through lots of text to find what they need. But as job aids proliferate, well, finding the right one, yep, has employees flipping through pages and shuffling the contents of an over-full drawer to find the right information. 

We’ve all seen employee break-room bulletin boards with layers of required safety and legal notices. Each employee likely also has a collection of personal and job-role-related job aids — checklists, notes on workarounds and shortcuts, printouts of key information and instructions — that they’ve accumulated over time. The collection quickly gets to the point where the search for the job aid is time-consuming and more of a hassle than digging into that manual or training course.

If employees at your organization are buried under the accumulated clutter of their job aids, it might be time to think about a performance support strategy that includes digital job aids.

The anatomy of an effective job aid

A job aid doesn’t have to be printed or text-based. A digital job aid, as part of a performance support platform or tool with robust search capabilities, can be a huge time saver (as well as reducing clutter). Consider what makes a job aid effective in offering performance support:

  • It provides simple, clear information or instructions
  • It is short and focused; no more than a page if printed
  • It can be highly visual — think diagrams, flow charts, infographics
  • It’s easily available and accessible at the moment the employee needs the information
  • It’s easy to update when a process changes, so the employee knows that they’re getting the most current information

The benefits to moving to a digital performance support strategy are clear: Digital job aids make information more accessible in more places. With a quick lookup at their fingertips, employees make fewer errors, get tasks done more quickly and accurately, and ensure consistency, since all employees doing the same role or task can use the same job aid.

How to create effective job aids

Two coworkers in a coffee shop in matching black aprons looking over a digital tablet.

Creating an effective job aid requires similar steps to creating effective training or microlearning content, but scaled down to a narrowly focused, compact end product. The basic steps include:

1. Define your target audience and content

This is a specific and focused definition that considers who will use the job aid and what information they need. Your job aid should answer a single question, explain a single concept, or provide instructions for a specific task or process.

2. Gather and check content

Surveying or interviewing employees on how they do the task your job aid relates to is a great way to identify the most efficient or effective process. It will also help you weed out extraneous information. Verify the accuracy of your content with a subject matter expert.

3. Choose the best format

If you are providing information, your format might be a short text, infographic, or reference guide. If the employee needs to follow a set process, a checklist might be the ideal format. To guide the employee in choosing the right steps, consider a flow chart, decision tree, or interactive worksheet.

4. Pay attention to visual design

The job aid must be clear and concise and, ideally, require only a quick glance or read-through to be useful. Use a simple, uncluttered design with clear and easily readable text. Use only graphics that enhance or explain the text.

5. Test and improve

Test out your job aid with members of your target audience and ask for suggestions that would make it more clear or useful. Then update with those improvements. After all, the people who know best what works for them are the people who will be using the job aid.

Job aids share many features with microlearning

Effective job aids have a lot in common with microlearning: They are short, focused, on-demand content that solves a specific problem, answers a question, or teaches a single idea, concept, or process. And both job aids and microlearning can be produced in a variety of digital and non-digital formats.

There’s a reason for the similarities. Well-designed microlearning can (and often does) do double duty: In addition to providing training on how or why to do something, a unit of microlearning can often function as a digital job aid or quick reference that serves as performance support.

In fact, envisioning your microlearning platform as a dual-purpose training and performance support platform opens up exciting opportunities for creating learning and performance support solutions that are easy to create and deploy and save time, improve results, and reduce the need for comprehensive training courses that take employees’ focus and energy away from their job tasks.

Tips for turning microlearning into job aids

Microlearning is often an essential part of a training strategy: It might be used to introduce key concepts and ideas as “pre-training” or foundational work prior to an in-depth course of study. It is frequently used as a follow-up to comprehensive training, providing the spaced repetition and review that consolidates learning and builds knowledge retention. And microlearning is increasingly used on its own instead of longer courses, to teach and reinforce concepts, skills, behavior, and more.

But seeing microlearning as only “short training” or reinforcement misses half the picture. Microlearning also excels as performance support. The right microlearning platform can also serve as a performance support authoring tool — giving you an effortless way to create digital job aids in tandem with your training.

Accomplishing this time-saving, performance-enhancing trick is easy:

  • Choose a microlearning platform that has a built-in authoring tool
  • Create training that includes static “reference” text or “Knowledge Cards” 
  • Ensure that your performance support platform supports robust search using conversational queries and enables search by category or topic
  • Create short content that uses simple, clear language to explain vital concepts and processes
  • Keep the design clean by avoiding decorative images; do use graphics, photos, or even short video to enhance the text and ensure the message is clear, though

Digital job aids can eliminate the clutter of printed job aids while saving time by enabling employees to quickly find the exact information they need at the moment they need it. And unlike printed job aids, they’re mobile friendly, providing on-demand access anywhere, anytime. 

Use a platform with rapid authoring features

Many microlearning and performance support platforms include rapid authoring features, which provides an added benefit: Creating and updating your dual purpose digital job aids is lightning fast and cost-effective. Using these efficient performance support authoring tools, you can provide the tools your employees need — without a months-long design and development cycle. 

OttoLearn is the ideal learning & performance support solution

If you’re looking for a full-service performance support platform that can fill your needs for training, knowledge retention, and digital job aids, search no more: Choose mobile-first OttoLearn to create job aids, offer on-demand performance support, provide continuous learning through drip-delivered training, and build long-term knowledge retention. 

OttoLearn’s built-in rapid authoring tool makes creating training and digital job aids easy, and developers can update content and instantly deploy the latest information to employees anytime. OttoLearn supports multimedia content, so your microlearning and digital job aids can easily include videos, graphics, and audio. You can even translate them to multiple languages. 

Boost your training and performance support strategy with OttoLearn. Contact an expert today to learn more.

  • For learning content to enter and remain in a learner’s long-term memory, the learner needs multiple exposures to the content. Long-term encoding “needs opportunities for rehearsal and repetition,” Jan Breckwoldt et al. wrote in a study on mass vs. spaced learning.
  • Repeated exposures alone are not as helpful as spaced repetitions that ask learners to recall and apply information — and especially when learners have to use that information in different ways, many studies have found (for example Rohrer, Lin et al., and Bjork and Bjork).
  • The ability to remember information depends on the number of times a learner encounters it and the interval between repetitions, according to Tabibian et al.

Intrinsic

Extrinsic

Access to knowledge or performance support tools

Achieving a worthwhile or meaningful goal

Achieving a reward — a grade, a badge, points, a prize

Receiving an unexpected reward

Contributing to improving a project or a product

Wanting to be perceived as a team player, wanting to be liked

Improving performance or effectiveness relative to own past performance

Improving performance or effectiveness relative to coworkers; “winning” or being the best

Knowing enough to avoid making mistakes and do better work

Losing status or levels within a gamified framework as the result of making a mistake

Feeling of completing a task, accomplishing a goal, finishing a project

Doing the “right” thing — following rules or norms, being ethical

  1. Is the corporation’s compliance training program well designed?

    Prosecutors will look at whether the training is designed to prevent and detect wrongdoing and whether management is enforcing the program by means of training, incentives and discipline.

  2. Is the program being applied earnestly and in good faith? In other words, is the program being implemented effectively?

    Prosecutors are expected to directly investigate whether a program is merely a “paper program” or a sincere effort. Evidence of a company-wide commitment to ethics and compliance, promoted by senior and middle management, is needed.

  3. Does the corporation’s compliance training program work in practice?

    Good intentions and training don’t count if they don’t work; in assessing whether the program “works in practice,” prosecutors will look at how the suspected misconduct was detected, what the company’s investigation process is and how the company is trying to correct the problem.

Microlearning delivers small, narrowly focused bits of information.

Adaptive microlearning tailors that content to each learner’s knowledge gaps and learning goals, ensuring the training is relevant.

Continuous adaptive microlearning conditions each learner to engage with relevant training every day — for just a few minutes.

Current Rank

Previous Rank

Technology

1

1

Personalization/adaptive delivery

2

3

Artificial intelligence

3

new

Learning analytics

4

2

Collaborative/social learning

5

5

Micro learning

6

new

Learning experience platforms

7

7

Virtual and augmented reality

8

10

Mobile delivery

9

4

Consulting more deeply with the business

10

6

Showing value

11

new

Performance support

12

11

Neuroscience/cognitive science

13

13

Video

14

9

Curation

15

12

Developing the L&D function

No items found.

When people have a question or don’t know how to do something, what do they do?

Whip out a smartphone and look for information. What they don’t do is sign up for a 1-hour seminar.

Microlearning brings corporate eLearning into the modern paradigm. Microlearning describes eLearning content that is:

  • Narrowly focused
  • Short
  • Available on demand
  • Mobile-first or mobile-friendly

It must answer a question, meet an immediate need, or help the learner solve a problem.

In the City of BigTown, there was held a conference,
One of training professionals — those making a difference.
A difference to company ROI by delivering training,
From many perspectives — like Manufacturing.
And, too, there were call centers, colleges, corporate sectors,
Each chiming in about outcomes and metrics.
All shipped their training through an LMS platform,
But were desperately seeking true training reform.

Antonio

One was Antonio, who hated the manuals —
For his product revisions and updates, they were annual.
Plus his printing costs? Oh, they were crazy!
And he truly believed that franchisors were hazy.

None knew how to train in an effective way,
"There’s too much to read, to do!” they’d all say.
For there were many levels of training to assign,
From the top at head office, down to those on the front-line.

Trainers Helen and Abinash nodded, “We agree!”
Said Feng, "Paper and handbooks? Just another dead tree.
On the job, not everyone will have the info they need,
Because the content changes and updates they never did read.
They never learned the content added along the way
That may apply to their region or division today.
Plus, in the field with team members in many locations,
Mobile-first training would make a stronger foundation!

Said Sales trainer Jane of her PDFs stored online,
“They’re rarely revisited after onboarding time.
I need content delivered in snack-sized bites,
And the ability to test them until they get it right.”
Ursula
chimed in, "Onboarding’s a pain for new hires,
With most feeling like their hair is on fire!
Plus, promoted reps must refresh what they know
To be properly prepared to perform their new role."

"I deal with compliance," sighed Manal the Banker.
Abinash nodded, Frank turned to thank her,
For she’d raised the ugliest concern of them all —
That certifications aren’t based on year-long recall.
“To maintain the standards and follow each rule,
We need more than one test that comes out of the blue.
When it comes to things like health & safety, it's a game-changer
Because if their training is lacking, they could be in danger.”

Antonio

Continuing he asked, “Could training be location-specific?
As learners move through the plant, alerts would be terrific!”
Helen asked who used traditional classroom training
Combined with online to keep interest from waning.
Did they have workshops, seminars, or events,
The kind that take workers away from their desk?
"They learn at that moment, then likely forget —
is there a way to get long-term retainment?”

Rachel had been quiet, she’d said not a word,
When suddenly she leaned in so her voice would be heard.
"We solved these concerns after ditching binders and books —
We use daily drip training and our learners are hooked!
When we update our content, it gets to them faster,
And metrics and KPIs reveal the content 'masters.'
We use OttoLearn for microlearning and we’ve been thrilled,
for all of our training needs — and more — are fulfilled."

So ends our tale of the nine trainers complaining
about the problems they had delivering training.
Training that mattered, with metrics and firm ROI,
Based on data analysis of prime KPIs.
Many problems they shared, with no clear resolution,
Found Agile Microlearning with Otto was the solution!
Microlearning both adaptive and agile saved them from disaster,
Making trainers and trainees learn happily ever after!

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Content Studio

  • Combining the question and activity tabs
  • New WYSIWYG editor which is “inline” with the text
  • Ability to include media (images, video, audio) within activities (question, answers and feedback)
  • Icons to indicate correct answer, position locking, whether or not the answer is visible to learners (active), and override feedback

Recently Released

  • Learner password reset
  • Streamlined data entry into the content studio, by being able to quickly add
  • Numerous small updates and bug fixes
  • Check out our most recent updates and add yourself to be automatically notified when we push updates

Option

Pros

Cons

Seats

  • Super easy to understand
  • Very predictable cost, if you have a specific number of users (eg: employees)
  • Doesn’t differentiate between users that have different volumes.
  • Have to purchase seats for your maximum number of users.‍

Active Users
(Typically the number of users that log in during a month)

  • You don’t need a license for every specific user, you can often only license half of your users (since perhaps only half ever log in during a month)
  • Typically there is a large cost for going over your licensed number of users, which can be incredibly expensive (eg: 5-10x more than your licensed cost)
  • You often have to “play games” as an administrator, not wanting to do a mass course enrollment if you have only have your users licensed in a month

Trend

What It Means

Why It Matters

Adaptive Learning

An algorithm determines each learner’s knowledge gaps and feeds them practice activities to close those gaps.

Efficiency. Learners learn the material faster because they spend less time on what they already know.

Personalized Learning

Learners can follow a scaffolded learner path or self-direct their learning.

Learners are inquisitive. We all Google for information when we need it, so why lock learners into a particular learning path?

Learners engage the most when they are allowed to deviate from a set path and explore available content.

At the end of the day, as long as each learner reaches their mastery goal, the particular path they took to reach there is unimportant.

Microlearning

Delivering content to the learner in smaller chunks.

Chunking content is important only if it is paired with the ability to search for and find specific content chunks “on demand” and the ability to consume just the chunks a learner needs. With these features, training doubles as a performance support.

Learning Experience (LX) Design

Using science and art to create experiences that help learners fulfill the learning outcomes they desire, in a user-centered and goal-directed way.1

Have you used Google? If so, then you have benefitted from Experience Design (XD): When you search for something, you rarely have to go past the first result.

With good XD, you don’t think about the design;  it “just works.”

With poor XD, your learners will disengage. They’ll say they “don’t have time.” What they are really saying is that they “don’t have time for the poor experience.”

Artificial Intelligence

Typically, when used in relation to L&D, AI actually means “machine learning.”

Machine learning algorithms learn from data and “get smarter” over time.

Have you used Netflix or Amazon recommendations? They are based on machine learning.

The algorithms look at a ton of data, including your past choices and choices made by others who are similar to you, to make predictions as to what you will want to watch or buy.

In L&D, machine learning principles are being integrated in much the same way: to provide recommended content for a learner to consume.

This reduces the burden on training administrators to try to predict or guess what is relevant for each learner. It also provides a more personalized experience for each learner.

Imagine that you are a salesperson, and your training mix subtly and automatically shifts, based on the nature of opportunities in your sales pipeline. You are offered training only on available products that you have not already mastered. That would be a training program that is driven by machine learning.

Learning Analytics

An algorithm determines each learner’s knowledge gaps and feeds them practice activities to close those gaps.

Use learning analytics to make better decisions by converting data into insights.
The true value is not just in providing more data, more charts, and more graphs. The value is in leveraging AI to search for and surface insights that you’d never think to look for.

Combine the analytics from learners’ performance with key KPIs for the outcomes you desire, and have the analytics engine generate predictions such as, “Learners who reach mastery in the Objection Handling module will close 3.4 percent more deals.”

Now that’s actionable intel.

1 learningexperiencedesign.com

14% of organizations are experimenting with artificial intelligence tools such as machine learning and live chat (up from 6% in 2016)
30% of organizations are using games and simulations (up from 20% in 2016)
Fastest growth segments include continuous learning, Artificial Intelligence (AI), Augmented Reality (AR)
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The Cognitive Science Behind OttoLearn - OttoLearn Adaptive MicrolearningThe Cognitive Science Behind OttoLearn - OttoLearn Microlearning

Hi Josh,

About a week before I began getting my Ottolearn Mastery Moments, I had a popup window from Adobe appear on my screen as I was working on another project, prompting me to update my version of Flash. We do use Flash, so like an idiot, I clicked on the popup and asked it to start the update—and only then noticed that the url was not an adobe address. Of course, I closed the popup window using the X in the upper corner, which didn’t solve anything. Our IT guys did the best they could for me, but my computer is still compromised, and is being replaced.

Fast forward to Ottolearn and your Online Security for Employees course. After completing several mastery moments, I have now learned what to do with popups like that. This morning, as I restarted my computer again, that same Adobe popup appeared and this time I was ready! I opened task manager and killed that little $%^&^ dead in its tracks.

I know the point of letting us try out OttoLearn as participants was for us to experience the power of this platform from the learner’s point of view. I can tell you that I personally am very grateful for the training you provided to me, and the fact that I was able to let others in my company know how to kill off those nasty virus-carrying popups. Yes, it works. Yes, it’s fun! And yes, I have a true feeling of accomplishment.

I can’t wait for the point at which we can talk more about developing courses for our clients.

Thank you!

Experience

Exp.

High

New accounting rules

Workplace violence & harassment prevention

Low

Framing a basement

Changing a tire

High

Low

Perceived Relevance

No items found.

Retrieval practice is the key to retention.

Your brain wants to be as efficient as possible. Why would it try to encode information for long term storage if it thinks you don’t need it? You need to actually practice retrieving memories (information) in order to have your brain store it in long-term memory.

Spaced retrieval radically improves learning efficiency.

You not only need to practice retrieving information from memory, but you need to wait until you’re on the edge of forgetting it. This is why cramming is so ineffective at generating long-term retention.

Interleaved learning feels strange at first, but dramatically improves retention and skill.

Interleaved learning—mixing up material while learning and practicing, such as mixing up practice activities while learning WHMIS and supervisory skills, will improve your retention of both.

Option

Pros

Cons

User-based
(Seats)

  • Cost predictability. Each seat costs you $x/month
  • Typically more expensive than a usage-based license

Usage-based

  • Typically less expensive than a seats license
  • Cost variability tempered by pre-purchasing usage credits that never expire and consume them over time

Engagement Factors

Experience

Exp.

High

  • Best possible quadrant for engagement 
  • Will overcome learning obstacles
  • Will find a way to learn, even if materials are poor  
  • Won’t need nudging or incentives
  • Text is great
  • Can easily learn something
  • May need to work up the energy to engage in low quality materials  
  • May procrastinate, so incentives can help motivate.
  • Text is great

Low

  • Wants to learn
  • Has little experience so can benefit from more instructional quality
  • Greatest benefit of video and other rich media
  • Worst possible quadrant  
  • May not have experience in the topic
  • May not really care about it
  • Will require a lot of motivation to see engagement
  • Video can help

High

Low

Perceived Relevance

Neovation Learning Solutions Team - OttoLearn Microlearning is a product of Neovation Learning Solutions

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